​​​​Patrice J. Walker

Director, North Carolina Central University                   Durham, NC

​August 2006 - present

 

​Responsible for the leadership of the Client Services teams (Help Desk, IT Trainers, IT Communications, Software Inventory, Student Employment & Student Support Team) & Public Relations within the department to include:

 

• Serve as an integral part of the IT executive leadership team

• Work closely with the CIO & executive leadership team for technology needs IT Strategic Planning, Business Sustainability and Reporting

• Establish/implement short & long term departmental goals, objectives, SLAs, procedures and operating policies.

• Contributes to the developing/enforcing of operational standards for the unit

• Responsible for Business Intelligence (Blackboard Analytics) implementation on the campus - Phase 1

• Responsible for Project Management to include the initiation, planning, coordination & management of projects in support of the ITS department

• Assure that day to day operations are carried out & all areas function smoothly and efficiently

• Manage all Client Services, Reporting and Public Relations of the ITS department

• Improve customer relations with the university through use of thorough communication within the department & university

• Create/review technical documentation for departmental & university use

• Serve as departmental liaison with other departments, committees and other working groups to ensure ITS is maintaining a professional working relationship with other departments across campus, educational entities and vendors

• Responsible for Staff Management/Development

• Oversees customer service issues

• Complete formal and informal grievance procedure to resolves complaints, team inadequacies, disciplinary issues and etc.

• Run/publish reports to monitor strategic/departmental initiatives

• Recruiting, mentoring, counseling, delegating employees within this unit.

 

Adjunct Professor, ITT Technical Institute                                 Cary, NC

​September 2012 - February 2014

 

• Demonstrate a thorough and accurate knowledge of Project Management and Computer Structure and Logic

• Teach and research material from approved curriculum and develops daily lesson plans to include instructional aids.

• Participate in school retention initiatives by providing regular, accurate, and timely feedback to students and the school concerning academics, behavior, attendance, etc.

• Motivate students to actively participate in all aspects of the educational process.

• Evaluate student performance fairly and consistently and return student work promptly to promote maximum learning

• Complete professional development and in-service activities in accordance with college standards.

• Maintain expertise in subject area and recommends improvements in curriculum design.

• Instruct students in laboratory environment

• Advise mentoring programs

• Participate in core course academic support programs, certification programs, and student professional associations.

 

Classes taught: EC311: Introduction to Project Management (General Education); PM3225: Project Management Tools & Techniques; IT331: Network Development Capstone Project; PM3110: Introduction to Project Management (Networking) NT2799: Network Systems Administration Capstone Project

 

IT Trainer, Fayetteville State University                          Fayetteville, NC

​2004 - 2006

 

Responsible for training, coordinating training, and developing materials for the faculty, staff, and students at the university. Served as the only Training/IT Consultant for the Fayetteville State University.

 

• Developed and coordinated all IT training for Fayetteville State University

• Trained and consulted faculty, staff, and students with Microsoft Office Applications (to include Word, Excel, Outlook, Access, FrontPage, Visio, PowerPoint, and Publisher), Adobe Suite Applications (Photoshop, InDesign, and Acrobat), and other campus-supported software as needed for faculty, staff and students

• Trained faculty, staff, and students to use SCT Banner navigation

• Developed training materials for faculty, staff, and students to ensure proper use of and access to technology resources

• Troubleshot hardware/software issues with computers for Fayetteville State University

• Supervised student assistants

• Conducted interviews and prepared interview correspondence

• Maintained and developed training website

• Maintained records of all persons trained

• Researched new technology and technology updates

 

Onsite Administrator, Kadix Systems                                 Ft. Bragg, NC

​2002 - 2004
 

Served as on-site administrator for a congressionally mandated safety-training program at Ft Bragg, NC, under the sponsorship of DuPont Safety Resources.

 

• Responsible for installing new and old computers and network printers in the Safety Division to the Ft Bragg LAN, as well as troubleshooting current computer equipment.

• Designed and updated a database to analyze accident data to identify trends and development for the Fort Bragg Installation Driver Improvement Training Program.

• Created and maintained databases for all training classes on the Fort Bragg installation, given by the Safety Division, and a database to record a jump log for all jumps completed by XVIII Airborne Corps.

• Researched and analyzed statistical data to compile information for distribution to individuals on multiple installations for quarterly reports.

• Trained individuals on installation, on computer software for the Army Work Demonstration Program.

• Trained officemates on basic Microsoft Office Software.

• Coordinated and scheduled classes for all Garrison Executive Leadership personnel, supervisors and employees; scheduling available classrooms; and ordering materials for classes.

• Researched, created, and updated databases for perception baseline surveys, class attendance, civilian accident reports and generated reports for distribution to various clients.

• Coordinated and scheduled travel.

• Coordinated daily operations and handled office tasks such as correspondence, committee minutes, shipping, file management and database administration.

• Developed forms and protocols for training and training lab.